Shipping Policy

At Annzo Luxe, we are committed to providing a secure, reliable, and professional shipping experience for all customers worldwide.

Please read the following Shipping Policy carefully before placing an order.

Order Processing

All orders are typically processed within 1–3 business days after payment confirmation.

Please note:

Processing times are separate from shipping and delivery times
Orders placed on weekends or public holidays will be processed on the next business day
Additional processing time may be required for authentication, packaging, verification, or high-value orders

Annzo Luxe reserves the right to delay or cancel orders where additional verification is required.

Shipping Methods

We ship worldwide using trusted courier and logistics partners, including:

Australia Post
DHL Express
FedEx
UPS
Other authorised shipping providers depending on destination and service availability

Shipping carriers may vary based on location, package value, insurance requirements, and delivery method selected.

Estimated Delivery Times

Estimated shipping times may vary depending on destination, customs clearance, weather conditions, peak periods, and courier delays.

General delivery estimates:

Region/Country	Delivery times
Australia	1–7 business days
New Zealand	3–10 business days
United States & Canada	7–12 business days
United Kingdom & Europe	7–12 business days
Asia	6–10 business days
Other International Locations	8–15 business days

*Delivery estimates are provided as a guide only and are not guaranteed.

Tracking Information

Once your order has been dispatched, tracking details will be sent via email where applicable.

Please allow time for tracking updates to appear after shipment collection by the courier.

Customers are responsible for monitoring shipment progress using the tracking information provided.

Signature & High-value Deliveries

For security purposes, high-value orders may require additional verification and shipping arrangements prior to dispatch.

Depending on the item value and delivery method, orders may require:

Signature on delivery
Identity verification
Additional shipping insurance
Direct communication prior to dispatch

Standard Australia-wide shipping via Australia Post Standard Delivery with Signature on Delivery may be included for eligible domestic orders.

Express shipping, DHL international shipping, additional insurance coverage, or premium courier services may incur additional charges and are the responsibility of the customer unless otherwise agreed in writing.

For high-value items, customers may choose to purchase additional shipping insurance at their own expense. Insurance fees vary depending on the declared value of the item and the selected shipping provider.

Annzo Luxe is not responsible for delays, losses, or damages caused by third-party shipping carriers once the parcel has been dispatched, unless shipping insurance has been purchased and approved through the carrier’s claims process.

Annzo Luxe reserves the right to refuse shipment to addresses considered high-risk, unverifiable, or unsupported by the selected courier service.

International Shipping & Customs

For international orders:

Customers are responsible for any customs duties, taxes, VAT, import fees, or clearance charges imposed by their country
Customs processing times may affect delivery speed
Annzo Luxe is not responsible for delays caused by customs authorities or international courier processing

If a shipment is refused, returned, or abandoned due to unpaid customs charges or failed delivery attempts, associated costs may be deducted from any eligible refund.

Shipping Delays

While we aim to dispatch and deliver orders promptly, Annzo Luxe is not responsible for delays caused by:

Courier disruptions
Customs clearance
Weather conditions
Public holidays
Incorrect shipping information provided by customers
Force majeure events or circumstances beyond our control

Delivery timeframes are estimates only.

Lost, Stolen or Damaged Parcels

Once an order has been dispatched and handed to the shipping carrier, risk transfers to the customer to the extent permitted by law.

If your parcel is lost, stolen, or arrives damaged:

Please contact Annzo Luxe immediately
Retain all packaging materials and shipping documentation
Claims may require investigation with the courier provider

Annzo Luxe will assist customers where reasonably possible; however, resolution timelines may depend on the shipping carrier and insurance provider.

Incorrect Shipping Information

Customers are responsible for ensuring shipping and contact details are accurate at checkout.

Annzo Luxe is not responsible for:

Failed deliveries due to incorrect addresses
Returned parcels caused by customer error
Additional shipping fees resulting from address changes after dispatch

In-Store Pickup (If Available)

Selected orders may qualify for local pickup or arranged collection.

Customers will be contacted once the order is ready for collection.

Valid identification may be required upon pickup for security and verification purposes.

Contact Information

For any shipping, tracking, or delivery enquiries, please contact:

Annzo luxe

Tel: 0402 620 656

Email: annzoluxe@outlook.com