Terms of Service

Last updated: May 2026

Welcome to Annzo Luxe. By accessing our website, purchasing products, submitting luxury items for valuation, authentication, consignment, or resale services, you agree to the following Terms of Service. Please read them carefully before using our website or services.

1. Overview

Annzo Luxe is an Australian luxury resale business specialising in pre-owned designer bags, watches, jewellery, and luxury accessories.

These Terms apply to all visitors, customers, sellers, consignors, and users of our website and services.

By using our website or engaging with our services, you confirm that you have read, understood, and agreed to these Terms.

2. Eligibility & Website Use

By accessing our website, you confirm that:

• You are at least 18 years old or the legal age in your jurisdiction
• You will provide accurate and truthful information
• You will not use our website or services for unlawful, fraudulent, or misleading purposes
• You will not attempt to interfere with the security, operation, or integrity of the website
• You will not upload malicious software, spam, or harmful content

Annzo Luxe reserves the right to suspend or terminate access to users who violate these Terms.

3. Product Information & Availability

We aim to ensure all product descriptions, specifications, pricing, measurements, and images are presented as accurately as possible.

However:

• Colours and condition details may vary slightly depending on lighting, screens, or photography
• Minor signs of wear may not always be fully visible in images
• Product measurements are approximate
• Availability is subject to change without notice

Annzo Luxe reserves the right to:

• Correct errors or inaccuracies
• Update product information or pricing at any time
• Refuse or cancel orders at our discretion
• Limit quantities purchased

4. Authenticity Guarantee

Annzo Luxe is committed to selling authentic luxury products only.

All items undergo authentication procedures conducted internally and/or through professional third-party authentication partners.

By purchasing from Annzo Luxe, you acknowledge and agree that:

• Authentication opinions are based on industry knowledge, experience, and available technology at the time of assessment
• Certain vintage or discontinued items may not include original receipts, packaging, authenticity cards, or manufacturer documentation
• Brand owners are not affiliated with, endorsed by, or sponsoring Annzo Luxe unless explicitly stated

If an item purchased from Annzo Luxe is proven by a recognised professional authentication authority to be inauthentic, we will review the claim and provide an appropriate resolution in accordance with Australian Consumer Law.

5. Seller & Consignor Declarations

By submitting, selling, or consigning items to Annzo Luxe, you confirm that:

• You are the legal owner of the item
• The item is authentic and obtained lawfully
• The item is free from financial encumbrances, disputes, theft claims, or legal restrictions
• All information provided regarding the item is accurate

Annzo Luxe reserves the right to:

• Reject any item for any reason
• Request identification or proof of ownership
• Conduct authentication and compliance checks
• Report suspicious or unlawful activity to relevant authorities where required by law

Any counterfeit, altered, stolen, or unlawfully obtained items will not be accepted.

6. Luxury Buying, Recycling & Valuation Services

Any valuation, quotation, trade-in estimate, or buy-back offer provided by Annzo Luxe:

• Is indicative only until the item is physically inspected
• May change depending on condition, market demand, authenticity results, completeness, or accessory inclusion
• Does not constitute a binding agreement until confirmed by Annzo Luxe

Final offers remain at the sole discretion of Annzo Luxe.

7. Orders & Payments

By placing an order, you agree that:

• All billing and shipping information provided is accurate
• Payments must be completed before dispatch unless otherwise agreed
• Fraud prevention and identity verification checks may be conducted

Annzo Luxe reserves the right to:

• Refuse or cancel suspicious transactions
• Limit or decline orders
• Request additional verification information

Prices are displayed in AUD unless otherwise stated.

8. Shipping & Delivery

Shipping times provided are estimates only and may vary due to:

• Courier delays
• Customs processing
• Weather disruptions
• Public holidays
• International import procedures

Risk and responsibility for products pass to the customer upon delivery confirmation unless otherwise required under Australian Consumer Law.

Customers are responsible for any customs duties, taxes, or import fees applicable in their jurisdiction.

9. Returns, Exchanges & Refunds

Due to the nature of pre-owned luxury goods, all sales are generally considered final unless otherwise stated.

Returns, exchanges, or refunds may be accepted where required under Australian Consumer Law, including circumstances involving:

• Incorrect items supplied
• Significant undisclosed faults
• Verified authenticity concerns

Change-of-mind returns may not be accepted.

Please refer to our Return & Exchange Policy for full details.

10. Third-Party Services & Links

Our website may contain links to third-party platforms, payment providers, authentication services, or external websites.

Annzo Luxe is not responsible for:

• Third-party content
• External privacy practices
• Third-party service interruptions
• Losses arising from external websites or providers

Use of third-party services is at your own risk.

11. Intellectual Property

All website content including:

• Logos
• Branding
• Images
• Graphics
• Text
• Product listings
• Website design

is the property of Annzo Luxe unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use any content without prior written permission.

12. User Content & Submissions

By submitting reviews, messages, feedback, images, or other content to Annzo Luxe, you grant us the right to use, reproduce, publish, and display such content for marketing, promotional, or operational purposes.

Users must not submit content that is:

• False or misleading
• Offensive or defamatory
• Fraudulent or unlawful
• Infringing on third-party rights

13. Privacy

our personal information is collected, stored, and handled in accordance with our Privacy Policy and applicable Australian privacy laws.

By using our website, you consent to such collection and use of information.

14. Limitation of Liability

To the maximum extent permitted by law, Annzo Luxe shall not be liable for:

• Indirect or consequential losses
• Business interruption
• Website downtime or technical issues
• Delays in shipping or delivery
• Inaccuracies caused by third-party information
• Loss arising from misuse of products or services

All products and services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes rights or guarantees that cannot be excluded under Australian Consumer Law.

15. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes arising in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

16. Changes to Terms

Annzo Luxe reserves the right to update or modify these Terms at any time without prior notice.

Continued use of our website or services following any updates constitutes acceptance of the revised Terms.

Any disputes arising in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

For any questions regarding these Terms of Service, please contact:

Annzo luxe

Tel: 0402 620 656

Email: annzoluxe@outlook.com